Refund Policy

We want you to be happy with your order. If something isn't right, here's how it works.

30-day returns

You can return most items within 30 days of delivery for a refund or exchange. Items must be unused, in their original condition, and returned with their original packaging where possible.

Your statutory cancellation right

If you are in the UK or EU, under the Consumer Contracts Regulations 2013 you also have the right to cancel your order within 14 days of receiving it, without giving a reason. This is in addition to our 30-day policy.

How to start a return

Email us at orelisbuisness@gmail.com with your order number and the item(s) you'd like to return. We'll reply with return instructions. Please don't send items back before contacting us.

Return shipping

You are responsible for the cost of return postage unless the item is faulty, damaged, or was sent in error, in which case we cover it. We recommend using a tracked service, as we can't be responsible for items lost in transit back to us.

Refunds

Once we receive and inspect your return, we'll process your refund to your original payment method within 14 days. Original delivery charges are refunded where you are exercising your statutory cancellation right; return postage is not refunded except for faulty or incorrect items.

Faulty or damaged items

Under the Consumer Rights Act 2015, if an item is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement, or refund. Contact us with a photo and your order number and we'll put it right.

Non-returnable items

For hygiene and safety reasons, we cannot accept returns of used personal-care items unless they are faulty. This does not affect your statutory rights.